Can you speak more to the “free mental health coverage”? I assume this includes psychotherapy.
What kinds of therapy are covered? How did you build your network of therapists?
What kinds of therapy are covered? How did you build your network of therapists?
“free mental health coverage” -> We combine our network of therapists and behavioral facilities with online digital health solutions that have their own providers. In person therapy is included as preventive care. No copay, no deductible, no limitation. We combine that with targeted digital solutions for specific mental health conditions (burnout, depression, stress management, etc.) These solutions, again, are made available to members usually without any costs (except for very specific programs). Engagement and participation is incentivized and rewarded with cash on their Evry card. We are making an effort to make therapy – of all kinds – accessible, convenient, affordable, and effective (whether digital or in-person).
How did we build our network of therapists? -> Same as the medical providers (see other Q&A in this post). It requires time and “boots on the ground” having conversations, building trust, and creating contracts that avoid the traditional games played by both sides. We’ve had good success getting digital networks to work on PHQ-9 type metrics and outcomes, sometimes with 100% of payment being tied to a tangible improvement by the patient.