Thanks. You are right, none of the other vendors do custom launch plans. They are all building templates, which is what everyone is used to -- we built custom launch plans because we spent nearly a decade onboarding Enterprise SaaS -- we know that's what is needed ;)

To answer your questions:

1) We don't have those types of elements right now, it's an interesting idea though!

2) Yes, we faced the problem of customer onboarding as we built my last company (Ambassador Software), especially as we moved up market and realized that "lots of people needed to do lots of things" before the buyer of our SaaS could actually use it.

The product has certainly evolved during YC thanks to all of the conversations we've had with customers and prospects. We came into YC with more traction than some companies (and many paying customers) so, we had some market validation, however, it's been turbo-charged while being in YC and getting such great intro's & connections.

Thanks again for your comments, happy to discuss further!