(I also empathise heavily with the morass-of-distributed-documentation problem. a bit like coding, I think that although every code change should be documented (with reasoning, explanation, etc), organizations should try really, really hard to reduce the amount of written documentation required for products and services in the first place. a bit like the best code being the code that doesn't exist, it's much easier for folks to read and consume information when it's concise, well-organized and clear)