Normally I would agree, and there's been talk of it for an extended period of time. However to my knowledge it's already been approved https://thethaiger.com/hot-news/visa/10-year-visa-gets-appro...

I can't speak for your situation, but I spent 3 months in Thailand and folks were hurting badly from everything related to the pandemic. Tourism is way down, and lockdowns have hurt there like everywhere else. I'd never rule out Thai government incompetency, but they're in between a rock and a hard place at the moment and looking for ways out.