Hacker News Reader

Comment by technofiend | Hacker News Reader

True story. Happened over the last couple of weeks.

    Me: Kraken, I'd like to recover my old account I created years ago.
    Kraken support: Sure, just login from the same computer and IP.
    Me: I can't, I no longer have either of those things.
    Kraken: How did our customer service go?
    Me: It didn't.
    Kraken: We can fix it, just login to zoom from the same computer and IP...

    Ad nauseam, ad infinitum.

View on HN

On the bright side, you no longer have an account with a wildly incompetent company. Same IP? Unless you are on a campus with statically allocated addresses or something...

I hope you're making this up. My spidery sense tells me that a random company cannot verify the IP I access zoom from. (Unless kraken was zoom itself presumably)

Kraken is a cryptocurrency exchange so it's plausible that someone's years-inactive account actually is worth a small fortune (to the customer, and to any hacker).

More importantly it's worth a small fortune to kraken if not claimed by the customer.

Their financial incentives aren't aligned with customers.

Ahh, escheat, a word I just learned on here yesterday. haha

Ok but how can they check that you "login to zoom from the same IP"?

And that's my concern. I can't remember if there's a fractional bitcoin sitting around in a kraken wallet. Even if it's 1/10th of a bitcoin, that's enough to spend a little time trying to get it back.

Hah. Why would I bother spinning some fantasy about Kraken's terrible support? Sadly, it's all true.

Reply on news.ycombinator.com