Good feedback. I think it's worth considering that most people aren't able to properly diagnose or troubleshoot something that's broken; especially electronics or mechanical things.
I'll try to add questions that will prompt users to reconsider their submission and give readers an idea if this is a legit failure.
Questions could include:
- Did the item break during or after the warranty period?
- Have you contacted the manufacturer for help?
- Would this problem prevent you from purchasing something else from this brand?
- Have you searched for reports of this issue online?
What condition was the item in prior to this particular issue?