Agree. To go further, I find these "community-powered" support forums infuriating to read, when they are run by a huge company that should be remunerating support staff.

Why anyone would volunteer to answer queries for free in this context is beyond me. What do they get out of it? A flashy hat to wear and a few trivial perks?

Respect to those trying to help out, but when a question like this is posed in the forum, I would only be interested in hearing the response of a salaried Google employee, not a volunteer.

It's even worse when the response offers trite, generic information that doesn't relate to the problem, regrettably a common occurrence on this type of forum.

Edit: Note, these remarks are not applicable to the commendable people providing support in FOSS projects, and in other non-commercial contexts.