Yep. I recently lived in a Greystar property in San Rafael. The garage gate broke and was tied open with a rope for several months. The front security gate latch broke and my key card didn't work on half of the doors. The mailboxes' latch broke and post office repeatedly notified management and stopped delivering mail for weeks at a time on several separate occasions. Same with the package room. There was no on site security -- you can guess how that turned out in the bay area.

When I moved in, the place was riddled with broken stuff. The toilet, sink, dish washer, and washing machine were broken. It took months of email and "support tickets", to get that stuff fixed, I fixed the toilet myself, and let the small stuff slide. Management was almost unreachable and seemed disorganized at the local level. It was totally surreal.

All for the bargain price of 3400/mo. Luckily it was a short lease. This was mid 2020, so I was happy not to be downtown for while, and San Rafael was wonderful, but I was out of that place as soon as the short lease was up. It took them six months to figure out how to cash my final check.

When looking for my next rental, Greystar managament was an instant deal breaker, and I would recommend avoiding at all cost.