When asked about something like maps and places the correct answer is:
We realized that is what people wanted in response to their queries. We looked around, and the other map products sucked. Also, we couldn't use them in the way we wanted to serve the users, even if we had wanted to. So we spent a ton of money developing our own -- and it absolutely clobbered the competition. It was magical, far better than anything that existed before it. Way more information, way easier and faster to use. And the users have responded overwhelmingly positively to it.
If you're asking if we favor our own maps properties, damn right we do. Because it is better. Were the people that made other maps products happy about it? Of course not. We didn't build it for them. We built if for our users.
As a part of any online maps product, users want to use it to find information tied to the locations and businesses they are looking at. We call this places. We realized we needed to build something so that we could serve up this information in a highly integrated way, because we believed users wanted a unified experience. So we spent a ton of money, and we built out our maps product with Place information. Business hours, phone numbers, pictures, and reviews. We tried to partner on reviews. It didn't work out. So we built our own review system.
And it is brilliant, consumers love it. Maps and Places absolutely blow away anything else that exists in terms of ease of use and functionality and richness of information. It is one of our greatest feats. Again, consumers love it.
Were existing business directories and review sites happy about it? Of course not. We didn't build it for them, we built if for our users.
Maps, and Places, and Product Search -- they are all part of search. They are all part of finding information, and answers. And that is what we do, and we'll continue to push forward on that front. Because that is what consumers want.