You can certainly benefit from being a good talker (the inverse of #3), but the broader point I was [trying to] make is more about your own ability to listen rather than the customer's.

When you tell someone your idea the first time, chances are high that they will misunderstand you. When that happens, founders' first impulse is to correct them. But you can get a lot of value by allowing that uncomfortable misunderstanding to linger for a bit while you listen.

(edited to clarify some verb ownership and improve sentence pacing)