I don't quite understand this line, would you prefer they identify as multiple people? Or is the objection to using the singular them in general? There is a large historic precedent for using a singular them for people you for whom you are unfamiliar with their gender. Not even trying to be "woke" but if there was someone named Terry(about equal likelihood of being male or female), it makes a lot of sense to use "them"/"they" instead of "he" or "she".
Edit: did you mean that for the other members it wasn't drama free?