I have, yes, and the response was swift and helpful!
Yes - it was almost instantaneous, super helpful.
Yes. It’s great!
Good to hear. I’ve been with them for a few years and support was one of the reasons I moved over from Gmail but I’ve never actually needed it.
I tried it, they are responsive and helpful.
A bug I reported is actually sent to the development team, and it's fixed. It took 5 weeks, though.
Hah, I had a bug/request for clarification (their rewriting of media queries), it got escalated 2 times to the dev team, and it took 2 or 3 weeks to get that answer :D
Had one other contact that was handled by normal support, that was just a day.