I know that and I respect it. What I don't know is why are they investing so much time in making it impossible to customize Ubuntu? What it has to do with their mission? Is it impossible to build a system with good defaults so that general population can use it with no configuration requiered, and let more advanced users pimp it up the way they want it.

The Unity developers had been answering questions on redit some time ago (http://gd.is/dgzY) and the majority of people were complaining about it only to find out that the developers have no authority to implement some basic conf tool.