Hangouts was cool much before iMessage and Zoom as mentioned in the article. I remember it being my main messaging platform. I remember being amazed with the video chat quality with multiple people. Google was at least 5-6 years ahead of the game. But then, it just fell more and more behind.
As far as Google products go, nothing is user-centric and everything gets clunkier. Only Google product that feels staying alive is Google maps and maybe Google search. Not that Bing is better but there are times, I Bing a search to find something I can't find in Google search. I feel like even Gmail is falling behind now; it stayed the same billion years. Simple filtering, organizing tools stayed the same.