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That's surprising to hear, we definitely don't see anywhere near the order of 5-10%, at best on order of magnitude less.

Out of interest, what geography and industries are you operating in where you see such a high rate of incompatibiltiy?

Matt, Ably co-founder

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China and LATAM are definitely overrepresented. We deal with conglomerates and manufacturers, so it's vaguely industrial + heavy industry, but all these users are corporate folks using standard-issue BigCo laptops (almost certainly loaded with standard "security" layers from a dozen different vendors, making detailed diagnosis nearly impossible for us as a SaaS provider).

Thanks for the explanation, useful to know.

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