E.g., (1) it took us 7 months to hire a (US citizen) post doc. (2) we lost a faculty candidate because HR took so long to generate an offer letter that the person applied for and started another job between when they got a verbal offer and when they got a written offer letter.

HR is completely non responsive and on the off chance you get in contact with them you get one of three answers:

- you're dumb because you didn't know about this other form/rule/policy

- you actually need to talk to X (typically the person who sent me to them)

- the policy from last time changed, or are claimed to have changed