Hey.
A lot to unpack here. But, first, THANKS!! for everything you do and the care you have for doing things right. Please don't take criticisms such as mine to mean that "everything is wrong and everyone is wrong" instead of its actuality where there is something wrong amidst several right.
With that out of the way, I did try to explicitly say that my experience is not first hand and that it is of that from my parents and my frustration that they cannot get tested as often as I can in the NL, and trust the local healthcare setup as I do here.
I for one am a lot relieved to hear from you that the digital systems are put to good use in verifying COVID tests, administration of vaccines, treatment, bills etc. Unfortunately, my parents concerns were still not addressed by these re-assurances. One may still test positive for COVID, but not really need the excessive medical procedures that the private hospitals/doctors do with monetary aims. Even worse, a doctor could simply admit someone for a couple of days and run all the tests only to come up and say after 2 days and a bill of several thousand rupees, - "your covid test was negative", please be careful about your other problems we took care of.
Secondly, if the regional testing centers or doctor's offices are as badly managed and under-staffed as my dad claims in his region, it is hard to trust the rest of the system to work, and not be scared of contracting covid just by visiting the test centre. I realise that India is big, diverse and unequal so it may not be the case where you are.
One of the reasons, I am stupefied, angry and scared is also from your list...
> our hospitals lost a lot of money and our entire budget.
> Did I tell about the overtime payments to doctors, nurses and paramedical staff? All from the hospital funds. Patients paid nothing
At least from a sample size of two (in a country with a couple billion people), it is not true. My uncle and aunt were hospitalised. for "mild" covid late last year, and came back home after 4 days with a fat bill, lot of frustration from defending against what they perceived as needless tests, and of course COVID. A private hospital could still keep the COVID cost to whatever regulatory maximum is, and still do absurd tests to milk the patient's insurance policies :-(
The only way for this system to gain trust is transparency. For patients to take hospitals to court with trustworthy judicial system. However, here we are where India reports a few lakh people died, and researchers claim it is wrong by several orders of magnitude :-(
I trust the sincere work of yours. But, we have a long way before that can be applied to the majority.