Yet it seems like another issue tracker is being developed and advertised every year. Is there something missing in these tools that spurs people to keep making more?
_Clearly_ this is a software problem that needs technical fix. But it isn't. As the parent notes: "the tool doesn't matter. The team does"
Many times I have wanted to burn JIRA to the ground, but the fact of the matter is that if that happened, the org would simply re-create dysfunctional processes in another tool and then blame that tool.