"If I had asked people what they wanted, they would have said faster horses."
— Henry Ford
This is what I don't get about the regurgitation of that "quote". It's obvious that what people are asking for is something faster; "horse" is just a point of reference.
People could have asked for a smaller horse, or a horse that eats less hay, or a horse that doesn't shit so much, and if you're not a blindered literalistic you'll easily read between the lines.
The "users are clueless" meme is perplexing. If they're so clueless, what does that say about the products they choose?