it's funny because internet shopping became popular in the face of salespeople becoming corrupt under commission and performance schemes, now a big part of the commerce related internet is worse for pretty much the same reasons.
I still remember being in Best Buy and hearing the salespeople scamming less knowledgeable customers about how much computer they need or how important expensive cables are. I don't think there was ever a time when you could trust electronics store salespeople to sell you "the right stuff for you".
We had to go through all the certifications within something like six weeks of hire in order to be eligible for pay bumps and promotions. This even meant training on circuit components (at least knowing what they were, and how they were organized).
Any Radio Shack clerk that wasn't completely green went through this training, so we all knew our stuff.
One of the cool things about the job was getting to talk to "elder geeks" that would come in for components. One guy I helped had set up an old IBM 360 mainframe in his garage. The university he worked at didn't want it any more. He used it for messing around with assembly and as a space heater.
It was still a retail job, but it was better than most for a tech-head like me. I would've been flipping burgers or selling shoes (Payless was next door), so Radio Shack was a better stepping stone for me. It did nothing for getting me into a programming career, but it was a stop-gap to get there.
It was less about selling and more about people walking in knowing what they wanted or wanting to browse around and once in awhile someone with a problem that you had to piece together components to help. It was unlike other electronic stores I worked. You had to understand how invertors worked, rc cars and sell computers while trying to maintain an 80% names/address recorded.
You did sell. You entire got paid minimum wage or a % of what you earned for a two week period. 4% for name brand stuff 10% for store brand. My first two week period I sold computer after computer got highest sales in the district. For the next month or longer the minimum. Replacing the computer inventory took forever and I wasn't as good selling all of their other products. Great fun learning experience.
1. The only place around where you could go to buy a breadboard, or a transistor, or a resistor, or a headphone cable connector. Component selection unparalleled in the places where I lived. I don't want to exaggerate --- they had maybe ten kinds of transistors, not a hundred like Fry's, but I didn't live within 1000 km of a Fry's. And certainly not forty thousand like Digi-Key has today.
2. Salespeople who apparently didn't know anything but tried to get my phone number (!?) and, later, sell me cellphones. And cellphone plans. Jesus.
3. Stuff for makers getting gradually crowded out by worthless goods for mere consumers, stuff I could have bought at Best Buy or Sears if I wanted it. Things like TVs, VCRs, pagers, and Blackberries.
I still use a store-brand Radio Shack multimeter sometimes, and in the 01980s a lot of my early years of programming were on store-brand Radio Shack computers in my day care and elementary schools, both TRS-80 Model III and the CoCo.
I'd rather make software handle an unsigned long long as a year: I want our optimism to extend beyond the presumed heat death of our universe, and into, if not finding a multiverse, creating it.
[1] https://longnow.org/ideas/02013/12/31/long-now-years-five-di...
Small local camera stores didn't carry much and were expensive. They tended to recommend something that they had in stock. Was still a pretty regular customer though because mail order wasn't as developed and you couldn't easily showroom gear locally.
And Radio Shack was certainly convenient for cables etc. and had often knowledgable employees. But most of the actual stereo equipment and other gear they carried just wasn't very good.
The challenge I have now in most product categories is filtering out the sewage-offerings from the genuine values. I don't mind lots of choice if presented with an adequate McMaster-Carr type information-oriented UI (as opposed to the ad-friendly UI's we suffer through these days). I mind when most of the choices are dumpster fire quality, and I have no way to filter them out.
But I don't really disagree especially for relatively commodity purchases. Yes, I actually looked up a spray nozzle for a hose on Wirecutter. But would I have been perfectly fine just walking into Home Depot and grabbing one? Probably.
That said. I'm probably better off researching thins like dishwashers rather than walking into a store (then or now) and picking one that catches my eye or that the salesperson recommends.
But you can certainly get into analysis-paralysis with any number of things from travel to cameras. And you're often better off just shutting the analysis down at some point.
Same goes for the connectors. All the IEEE and ISO standards out there in the world and the damn USB plugs stick out half the time (nevermind the Chinese-made ones I had that were 1.5x the normal length). In other instances 3.5mm jacks don't stay in or something or other becomes loose. And trying to find reviews or info about this online, or filtering it out to some level on purchase sites like Amazon is...tiring.
Initially I dealt with this concern by benchmarking the advice I got on a topic I do know a lot about. I haven't worried about that in a while; at least in the Towson store, the quality of advice and discussion has been such that the next time they steer me wrong will be the first.
Remember RadioShack?
Then when you try to pay, you get upsold warranties.
Agree sales guys pushing warranties is a real pain but I'm almost nostalgic for it compared to dodging Prime sign-up every time and other online anti-patterns.
I like my axon brand, very helpful.
Uhhh, you can still do that, you know.
Current vehicle is coming up on 10 years old, hoping to get another 10 out of it - not because I can't afford a new one (I can), but because I feel like I have to take a shower every time I walk out of a car dealer.
For a while, I was buying cars for people because they hated it. I would save them a ton, and get a nice spiff for each one.
What I did was work through their whole process and then work them, usually getting out of there at invoice plus a few percent. Average deal took 4 to 6 hours. And the work would involve a dry run purchase somewhere other than where the target buy would happen. Sometimes a second one just find where the pivot points are and what it takes to swing them in buyers favor.
Started the whole thing on a new Expedition purchase in the '00s. It worked well, the MSRP was something like $45K, and I got the rig for $32K and some change. Not all the deals were that dramatic. Depended on the target car and time of year, but there was always mid to high 4 figures that could come out of the deal.
I've never purchased a new car for myself since. And I quit doing it for others a few years in.
The whole thing is generally terrible. While it was a sort of sport, fine! Game on. But it got soul draining very quickly.
Many dealers have responded with a hard line, "no bullshit" kind of approach, being willing to push people away and just take the ones who will pay and appreciate a smooth transaction. And those people will just pay more and just don't generally care.
And no judgement. That's worth... about mid to high 4 figures apparently.
Right now? No way. Sellers have all the advantages, and even better used car deals are crazy due to the shortages and the impact all that has on car pricing.
Could not imagine attempting it again today. Would be a mess, and probably would get told to pound sand. Look at the Ford dealers putting the squeeze on people who pre-ordered the EV F150! Pay an extra $30k right now, or continue to wait for it... Brutal.
It's still annoying, but do it online and have your own financing.
Most dealerships are stupid, but a couple have figured out that if they offer a reasonable price online they can move cars with very little touch.
Having your own financing prevents idiocy from when you walk into the dealership to sign the paperwork. Unless the dealer has something special, you're never going to do better than your own financing.
Do be aware, buying a car right now is simply totally apeshit. Until the supply and demand equilibrate, things are going to be weird.
I would expect all cuts to be fully clamped in a store.
I think they used to hire people with industry experience - i.e. semi-retired or retired plumbers, electricians, carpenters handymen etc and that worked pretty well coming of the 2008 RE meltdown and economic mess at that time - but now any halfway qualified tradesperson can make close to or more than a six figure salary - so working at HD for $15/hr doesn't seem all that attractive anymore.
I don't even try to ask the employees any actual 'technical' questions - I am happy if they can just point me to the correct aisle to find what I need these days.
The bad news is that physical stores simply do not carry any diversity nowadays, so their knowledge is irrelevant.
Is that a "nowadays" thing though? At least in my location, the reason a lot of us flocked to the online option was the diversity of options available. Physical stores (for understandable reasons) stocked only the few top-selling options, knew about a few other options enough to say "no we haven't got that", and anything else would get a blank stare and a "is that a company's name?"
If you had put effort into your search and optimized the selection for your specific needs, you were much more likely to find the product online - the physical stores often forced you into a choice between different suboptimal products.
They never did, you just didn't realize they didn't before the internet exposed you to the options.
yes, that is why i was shopping online.
Knowledgable retail sales employees have completely vanished outside of niche "passionate enthusiast turned their hobby into a business". Homebrew shops, gun stores, marijuana dispensaries, comic and table top gaming stores, etc, but even many of those are plagued with the same cheap shit you can find on Alibaba or Amazon and a good chunk of the time if it's not the business owner you're dealing with you might as well skip asking questions. Outside of those niche interest stores there's often not even sales staff present, there are just people who stock shelves and operate the point of sale system but they don't even attempt to present themselves as knowledgable and can at best only point you to the right aisle of the store.
Don't trust. Ask questions. If the answers seem fishy, take your business somewhere else.
There's only a couple of nationwide exceptions that come to mind like REI and Microcenter but even then people might have to travel prohibitive distances to have those options and they might as well just buy online.
Small regional stores and mom n' pop operations trend towards having more passionate employees that might have an interest in the products (like a ski shop is generally only staffed by people who've at skied, bike shops tend to only be staffed by people who enjoy cycling, etc) but it's still pretty infrequent.
If you know enough to know whether or not the answers you might get are fishy, you probably already know more than the guy you are trying to get advice from.
It used to be (20-25 years ago) you could go in tell them what you were doing and they could tell you which brands to avoid, what other parts you might need, and any secrets that might help you get the job done faster or without having to remove quite as much stuff. These days, the people they hire are so incompetent if you asked them for Headlight Fluid they would take you over to the fluids aisle to look for it.
https://www.amazon.com/Headlight-Hilarious-Automobile-Hyster...
Retail is just about pushing a product these days. The moment they can fire the staff and still have a brick and mortar store they will.
When you use Google you are walking into their shop. That salesperson is very knowlegeable, but about you.
THAT is retail. The craptastic experiment we see these days, online and in meatspace are scams masquerading as retail. I miss Sears.
And even that might not last long. Warehouse demand is exploding across the world right now. We're in the midst of a massive commerce transformation where there are a lot of giants racing to establish JIT delivery footprints in the most high-margin MSA's containing 80% of every nation's population. It won't be long before we're in a Stephenson'ian Snow Crash-esque world where we're getting an ML-computed 80% of goods everyone orders within 30 minutes, 15% of goods in 4 hours, 4% of goods in a day, and the remaining 1% in five days.
Once that happens, I would be surprised to see supermarkets or even small groceries outside of very niche segments like ethnic and farmer's markets, or hyper niche high-end shops like butchers specializing in rare quality cuts, exist in brick and mortar form, unless you go to where 20% of the population lives in low-density areas not served by these logistical nets.