Do you have more technical details on this issue? They only mention "scheduling issue", which doesn't mean anything, really.
Only Citi has surprised me more than Santander when it comes to completely insane IT org (Citi spent 2 months on an automated export and when we went live after UAT, we realized they were not ready and had a monkey do the "automated export" manually, with completely wrong format and information, and they didnt feel the need to warn us when it happened at 11pm...)