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Developers are not hostile to their users, businesses are. To add to good points made in other posts (users are not customers, time to market is more important than polish): business does not serve customer's (expressed) needs, it serves customer's (revealed) buying behaviour. In other words, who cares if users say they are unhappy as long as the money is rolling in.

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> business does not serve customer's (expressed) needs, it serves customer's (revealed) buying behaviour.

This is why I find business news headlines of the form "Milennials reject X" or "Customers want Y" so cynical: It's an euphemism to talk about market pressures and buying behaviour, not what customers consciously want. By the same logic, people "want" more drugs on the street.

What if those principles are applied in a market where customers are forced to buy the product because it is essential and they have little to no choice in product providers?

Some philosophies would say that's a market opportunity, others would say it's up to the government to regulate, others would advocate for a different corporate management style. Has any been effectively implemented or worked in the past?

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