Even if they had the skills / training to do it the goals of those mid/high level positions are munch longer term than a discreet 30min pickup/delivery transaction. You’d have to be an engineer for a month at least to see a full release cycle or a CxO for a year to see an annual plan go from concept to execution to review.

I was discussing this earlier, something about a supermarket using deliveroo to deliver food rather than their salaried employees in company vans. Those employees get sick pay and thus obey the law like isolating after a positive test. If you're paid per delivery you aren't going to put health and safety first, you aren't going to park safely and spend 15 minutes doing the delivery, you're going to break as many laws as you can and deliver as much as you can and generally make everything worse for everyone because you have a financial incentive to do so.

It's going to have to change.

That's the kind of "difficult to predict and unlikely to be reported" thing that this sort of activity is well suited to capture. Otherwise you'd never know how much of an issue it was until it was on the news.