A lot of YouTube's "customer service" people are poorly trained contractors in India, may of which don't even understand English well. I've gone back and forth with them sometimes being asked for things that I clearly provided in previous emails and one time I got a reply with instructions that included a bunch of You Tube internal network only links (that were in India which is how I know where they are), then when I replied to that without providing anything they asked for (because I can't get to the links) was told I wasn't being cooperative. So its not always AI being dumb.