This is similar to how patients will rate doctors (lawyers, auto-mechanics, electricians) higher by things like waiting room design, ability to make small-talk, willingness to give antibiotics, etc. which are important but actually do not correlate with better care.
So I've found that optimizing for "responsiveness" is important in and of itself, and much easier than the alternative of "let me make sure non-technical senior management person X spends the time to understand my contributions at a deeper level".