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That's not true, Google has "Google One", where you pay for stuff like Google Drive, and get access to support via chat and phone.

Wow, I didn't even know that and I am a Google One subscriber for extra disk space as well!

Started a support chat now, let's see if they can unlock my account.

Good luck! I haven't needed it yet, but all i've heard about it is positive ( rapid response times and they managed to help).

Ah OK, that subscription covers all Google services or just a chunk of them?

IIRC Google One support can help with everything Google related, and you get it as a part of some subscriptions like Google Drive.