That's not true, Google has "Google One", where you pay for stuff like Google Drive, and get access to support via chat and phone.
Wow, I didn't even know that and I am a Google One subscriber for extra disk space as well!
Started a support chat now, let's see if they can unlock my account.
Good luck! I haven't needed it yet, but all i've heard about it is positive ( rapid response times and they managed to help).
Ah OK, that subscription covers all Google services or just a chunk of them?
IIRC Google One support can help with everything Google related, and you get it as a part of some subscriptions like Google Drive.
The customers are well taken care of. The users are not the customer, they are the product.
thijser is a user and a customer, as you can see when they say 'I am a paid Youtube Music subscriber and I can't login to even listen to my own music anymore. Amazing.'
Google defrauds them just as much as they scam everyone else. The only interest Google is working for is their own.