> Linus is right in this regard, there is waaay to go, linux distros are not yet plug and play for normies.

Really depends on the hardware and the use case. When using completely standard hardware for Web and a bit Office the installation is very easy. Seen it myself how someone who never used Linux and is just average with Computers installed Ubuntu and it just worked. But yes, something as simple as a Webcam can make things very difficult.