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yes, Twitter is crawling with bugs and problems of scale (with an obvious lack of user support).

see /r/twitter for a summary of issues people see on a day to day basis.

In that case, why would it make any sense to promote the person who was ostensibly most responsible for curing those ills?

you ever hear the theory about failing upwards?

edit: I think I got it wrong. maybe this is a closer fit: