Amazon support is great. With Uber drivers you get what you pay for, all Uber Lux drivers I've interacted with have been at the level you'd expect from a professional chauffeur company (which they usually work for).
In London we have a huge range of service levels to choose from:
- UberX: The cheapest option, truly a mixed bag.
- Comfort: Drivers with 500+ trips, average 4.85 rating and mid-size cars starting from 2015
- Exec (Black): 1000+ trips, avg rating of 4.9 and a “mid-tier luxury vehicle” manufactured after 2016
- Lux: Basically only drivers from professional chauffeur companies, 90% of the cars are new S-classes. Occasionally you’ll see a Rolls Royce.
You get exactly what you’re willing to pay for, the prices are very competitive at every service level.