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Comment by neom | Hacker News Reader

Have you tried dealing with Uber or AirBnB support recently? It's beyond bad, you basically have to use these services, amazon, airbnb, uber etc at your own risk. 70% of what I buy on amazon either isn't as advertised or breaks after an hour, 70% of my uber drivers don't know the city, 70% of my airbnb experiences in the last 5 years have been awful and support has been there in no instances.

I can't believe I'm saying this but... google of all people, have better support than most tech companies these days.

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Amazon support is great. With Uber drivers you get what you pay for, all Uber Lux drivers I've interacted with have been at the level you'd expect from a professional chauffeur company (which they usually work for).

Amazon used to be great. They used to refund, or replace an order immediately. The other day I literally had a chat support agent tell me to call the shipper to check status and then gave me the Amazon support number, because Amazon was the shipper. This was after the website showed it as probably lost. They have decided that they don't need to care anymore. Oh, they also have started hiding the late order in your order history... imagine hoping you'll forget.

I've had the opposite experience. They've refunded things that didn't arrive, no questions asked. The only annoyance I've had with them is that a driver left a package at someone elses house and said it was delivered, and support said to walk around our neighbors houses and see if we could find it before they would refund it.

Did you try speaking to another agent before declaring that Amazon support has gone bad? This is not consistent with my (recent) experiences.

I recently discovered that uber lux/black thing, during the day it's been showing only 4/5 $ more so I tried it a few times and boy o boy, the drivers are a zillion times better. I feel very uncomfortable riding around in an SUV because I'm a hippie but I tell myself "it's on the road anyway, may as well use it" (although I'm well aware of how ridiculous that argument is).

I think the way Uber has handled this is truly excellent.

In London we have a huge range of service levels to choose from:

- UberX: The cheapest option, truly a mixed bag.

- Comfort: Drivers with 500+ trips, average 4.85 rating and mid-size cars starting from 2015

- Exec (Black): 1000+ trips, avg rating of 4.9 and a “mid-tier luxury vehicle” manufactured after 2016

- Lux: Basically only drivers from professional chauffeur companies, 90% of the cars are new S-classes. Occasionally you’ll see a Rolls Royce.

You get exactly what you’re willing to pay for, the prices are very competitive at every service level.

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