We homebrew on-boarding and documentation. The challenges of getting call-center employees up to speed, running the correct playbook and compliant with all of the relevant regulatory requirements is important.
Did you build something on apps like Notion or GDocs for that? That makes a lot of sense especially with the onboarding of new customer-facing roles. We originally thought about solving the higher-touch sales / onboarding but totally makes sense that a similar solution could help solve for the B2B use case.
Yup, we're using documents and lots of training time with trainers.