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Interesting you mention B2C since I honestly wasn't imagining that being a use case when we started this. But have had a handful of startups reach out about using it for that reason despite the heavy B2B messaging so could be onto something there. What's the status quo for this on the B2C side??

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We homebrew on-boarding and documentation. The challenges of getting call-center employees up to speed, running the correct playbook and compliant with all of the relevant regulatory requirements is important.

Did you build something on apps like Notion or GDocs for that? That makes a lot of sense especially with the onboarding of new customer-facing roles. We originally thought about solving the higher-touch sales / onboarding but totally makes sense that a similar solution could help solve for the B2B use case.

Yup, we're using documents and lots of training time with trainers.

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