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I had a great experience with Audible. I switched from Audible UK to Audible US but forgot to cancel the former. After six months I noticed I had 6 credits I didn't want. I sent one short e-mail explaining what happened and within 15-30 minutes I got a response that said they'll refund everything.

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I’m glad you had a good experience, but IMO the way Audible works is a mess of dark patterns to begin with. If you stop paying for one month you loose all your credits, so when I’m not reading as much I end up in a bind where I can’t cancel, but if I don’t cancel I get deeper in a hole.

You can pause a subscription, but only once every couple years and only for 90 days, and the option is hidden.

I will say that maybe they’ve updated things, because I went to cancel and it said “you have x amount of credits, would you like to pause for y time in order to keep them”. In no way was it hidden. I hate the credit system and the fact that they go away, but pausing was encouraged

Right, it doesn't show the option until they basically think you're about to cancel anyway.

Once I unsubscribed from Audible I started receiving email every 1-2 weeks with 60-70% discounts for couple of months. So I’ve been subscribing/unsubscribing to keep getting nice discount

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