Whenever I see a blog post like this about the gov.uk design system I think about the millions of person-minutes small changes like this must save. My wife is Spanish and whenever I have to interact with Spanish bureaucracy it's like night and day. (This is partially to do with the inherited culture in each bureaucracy - we needed a certified translation of our marriage certificate, and the translator told us that the consulate had put the wrong email address on their website for her. She spent so long trying to get them to update it on their website that eventually she gave in and created the incorrect email address so she could pick up the emails that people were sending).