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Comment by gwelson | Hacker News Reader

Another note on this, I've had a few very thorny Amazon customer service issues in the past, and at a certain point I found the only solution was to email the CEO's office. I emailed `ajassy@amazon.com` and CC'd `Jeff@amazon.com` (Bezos) and `Dave@amazon.com` (Dave Clark, head of consumer). Got a response nearly instantly from an extremely helpful executive assistant who was empowered to do basically whatever and was a single point of contact moving forward. Even offered to hop on a call and explain what went wrong on their end and how they were fixing it moving forward (an offer I politely declined). I got my issue resolved and a fairly generous gift card for my trouble.

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Ah, the source of Jeff's famous "?"-mails. Believe me, you jump on those immediately. Good thing, at least back in my day, you could basically drop whatever else you were doing until the "?" was successfully answered.

I'll try this next time. I used to send certified letters to the CEOs when I had poor service. That usually worked too.

LinkedIn Inmail has been my go-to. Find a suitably high ranking staff member who is usually insulated from customers, and they're often shocked to hear real customer experiences.

Got Cc'd on an E-mail chain from the assistant to some senior VP at DHL once, where the threat that said SVP wanted updates magically caused a package that support had claimed was already on a freight ship across the Atlantic in the wrong direction back to the sender to turn up in a depot five minutes from my office.

Anyone know if an analogous exception path exists on ebay?

I'm currently getting screwed on a >$20k purchase and the ebay dispute resolution response has been idiotic -- basically demanding documentation from UPS that AFAICT isn't something UPS provides, when it wouldn't matter in any case (seller admits that the merchandise is currently in his possession).

It's taking an issue that reasonable people could resolve in ten minutes minutes and going to make it end up in litigation for no good reason.

(I posted a description on /r/ebay: https://www.reddit.com/r/Ebay/comments/qprepp/ebay_customer_... )

Maybe tossing people into a bureaucratic maze just makes them go away when it's a low value purchase, but that isn't going to happen in this case.

Read through the Reddit. Wild situation. The part of the seller including their number instead of yours seems pretty lame and should be enough to have you win the resolution. Good luck

I've had similar experiences with a building maintenance company. Some guy came into my apartment and completely misused my private property during his work. There was a note left at the building with a phone number left to reach the employee in question - but they didn't actually pick up the phone. I presume that it was because they had already finished work for that day. I just decided to look up the company information and called the CEO, who promised to make it up for me, and did.

I've tried to report scams and sellers who tried to bribe me to those email addresses and never got responses.

The scams and dishonest sellers are a feature, not a bug. Amazon still gets their cut whether or not you've been scammed.

Yep. They get to claim ignorance by not measuring or recording scams, and they get to profit from them, too. It's a win-win situation for them.

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