If you check the airbnb hosts subreddit, there are endless stories of hosts being ghosted by support after a guest trashed the place.
Then suddenly "they made it right" and some spokesdrone trumpeted some bullshit like "In this exceptional case we didn't live up to our members / hosts high expectations".
With rare exceptions I also don't see any more advantage compared to staying in a hotel. But to each his own, I suppose.
We rent them for work offsites, family trips, and individual travel. 98% of the time everything goes smoothly.
Therefore most of the time a hotel room is not the right thing for us.