Edit: but yeah must’ve been tough 72+hrs i hope their version of reliability team can use this to bash the support they need out of the management and not get scapegoated instead
I remember one large company I consulted for in the mid-aughts. Before I got there, they had an outage so severe it was on CNN and caused a short but notable dip in their stock price. By the time I got there, the ops people were absolutely dominant. All changes had to go through their review board, and woe be unto any project that they raised an eyebrow at.
Of course, the real problem was that developers were scheduled out 18 months in advance to work on a list of projects they hadn't been involved in estimating and where often they hadn't seen the code before being swapped onto the project. Dates were absolutely not allowed to slip, so it came out in frantic overwork, which meant a lot of bad/confusing code. Meaning more likelihood of failure and no time to think about systemic issues and impacts.
"Tough on bugs, and tough on the causes of bugs!"
As they add even more time-sapping process to every release.
There was another incident that took down everything that was caused by a Spring cloud config being changed that no one in the company had access to.
Companies I’ve worked at that sucked had awful internal communication. It was all very friendly, but it was all platitudes and euphemisms, dumpster fire technology implementation.
Phone and web apps are basically librarian work these days. If a businesses tech stack is having issues it’s human communication that’s the real problem.
Honestly, I think part of the problem is people going around talking so much about soft skills and how people don't like to be treated harshly that they've forgotten you need hard skills and nearly every profession where they need real leadership you get told where you screwed up and how to fix it. Literally, at the company I work for, people screw up and all you hear about is positive things
Right. But the person deciding on those investments is a product owner who's looking to release new features because that's what management wants. At least that's my experience more often than not.
My guess is that the bias might be the opposite. Maybe these companies become more popular because they are reliable and have the mindset to focus on that.