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Wouldn't it be cheaper to directly compensate such customers rather than keeping the whole website down for 3 days?

maybe, but wouldn't you have to recuperate the data to be able to figure out what customers you owed and how much?

Well you can get that from your transaction processor, doubt they do that themselves

Just ask people to send in support tickets

Right, but as soon as people get wind of what you're doing, you'll be drowning in fraudulent tickets.

This is a possible way to get free items. They have millions of players, check every ticket seems not scalable. No?