Comment by that_guy_iain | Hacker News Reader

Comment by that_guy_iain | Hacker News Reader

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They literally have open-source projects where not a single Sentry employee works on it. We're not talking small projects but the PHP sdk and Symfony SDK. No matter what you think of PHP, it literally powers msot of the internet. There are as many job ads for PHP as any other language. So there is no denying, in my opinion, that the PHP ecosystem is of some value to Sentry. Maintained by volunteers.

The CTO won't even step up when these guys are getting a hard time in the GitHub issues. I know he was on that ticket too because he left an emjoi reaction. They'll shell out realistically a single person salary to the entire open-source community act like it's a big deal but they won't even step up and defend people who spend hours making sure their product still works. Literally, I have no respect for Sentry or their leadership after that.

We can say they're stepping up but realistically stepping up would be paying a salary to the folk that have been maintaining their product for free for ages (as far as I can tell). Nevermind giving them a product manager and some basic support.

I'm not actually sure what you're referring to (as CTO I promise you I am not managing any of our GitHub repositories or anything at that level). If you think there are concerns with the PHP SDKs you seem to know where to express those, but a lot of our SDKs start (or are) maintained by contractors as well as contributors from the open source community.

That said, none of this has anything to do with these donations to the open source community. We fund a lot of other initiatives outside of this one thing, and it seems you have some gripes with how we do that, which you're welcome to, but it doesn't take away from this investment.

> and it seems you have some gripes with how we do that

Actually, I have a gripe with the fact you left unpaid volunteers to deal with an angry customer. I have a gripe with the fact you just left an emjoi response when a volunteer pointed out they were volunteers and weren't getting paid. I have a gripe with the fact I gave them greive for several replies in hope that a Sentry employee would finally step in and the company that I was paying money to would provide basic techincal support which I was told by the volunteers the company would be unable to do because only volunteers worked on it.

In my opinion, open source maintainers of your offical products in your offical github org are part of your team. You didn't even stand up for them. You didn't even get a product manager or customer success manager to intervene. It's the bare minimum.

And before you carry on with what issue this is. It doesn't matter at this point. Personally, I would just like it if in the future you stepped up for your maintainers.

> you left unpaid volunteers to deal with an angry customer.

> You didn't even get a product manager or customer success manager to intervene.

For the record, these are false statements. zeeg did get me, a paid employee, to step in and deal with the situation, which I did:

https://github.com/getsentry/sentry-symfony/issues/436#issue...

It's true that we do have a lot of great volunteers working on our SDKs. We value them and appreciate them, and if/when we let them down we do our best to make it right.

Sorry for letting you down as a customer. We'll keep trying to do better.

> For the record, these are false statements. zeeg did get me, a paid employee, to step in and deal with the situation, which I did:

I stand corrected.

Ah, by the time I stopped reading the issue. That took an extremely long time.

> That took an extremely long time.

(three days? am I reading the issue right?)

Feel free to drop me an email (david@) and I can look into it

Adding onto this: we've begun an internal investigation.

Wow this post triggered some serious PTSD. A previous employer got bit hard by Sentry's PHP SDK, which still (to my knowledge) has unresolved serious bugs. It was used as collateral by me and some coworkers to convince the powers that be to jump ship to a competitor, along with other serious problems with the platform.

I too wish they'd invest in fixing their own broken libraries.

Sorry. :^(

We'll keep trying to do better!

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