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Because the platforms themselves make more money when there's rampant abuse. Facebook is largely profitable since super users are enraged and engaged.

If you're scrolling mindlessly consuming content which keeps drawing you in you're more likely to click on an ad for some new toothpaste.

The technology isn’t the problem, it’s us. Our primitive instincts just aren’t compatible to deal with such big groups of other people anonymous or not.

> Why is not even an option to work to fix the abuse?

It is difficult for even human judges to clearly define what counts as abuse and what doesn't. Automated algorithms (or manual reviews) will be much worse, most likely.