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Hey - the customer in question here. I'll admit, it was really stupid, definitely a mistake - I was really angry. My friend had just told me my site was down, and I got an email saying my account had been terminated, and then to top it off, a tweet saying "good luck finding your next hosting provider".

The "go fuck yourself" was a kneejerk reaction to a guy clearly enjoying his powertrip.

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Tell your friend if it's on liquidweb shared hosting then there are four levels of backups with rotations on an external drive array. The data is definitely there and a reseller can get it restored within an hour for free - if they are motivated of course.

If they can prove ownership of the content to liquidweb maybe they can do an end-run around the reseller.

Thanks, I'm looking into that.

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