"The box at the top where you type in websites you want to go to."
"What are you talking about? I'm computer illiterate, I can't learn any of this fancy tech stuff. I just click my facebook icon and it comes up!"
These people get all sorts of confused when something happens in their browser and the new tab page's recently visited list gets cleared out...
This learned helplessness scares me a bit. It's like the willingness to comprehend stops at "tap".
"What are you talking about, 'steering wheel'?! I'm not a greasemonkey, are you talking about the thing I turn to make the car turn?"
Not knowing is one thing, refusing to take in any new knowledge is another.
Particularly with touchscreens, it's really easy to break settings or delete something if you're doing something fiddly. I think people underestimate how powerful concepts like the recycling bin are, history, etc... in making people feel a bit more confident about experimenting.
How to translate that stuff to completely computer-illiterate people is a big challenge. But my experience is that when people feel like it's really easy to revert mistakes, they tend to experiment more and they tend to be bolder about trying to solve their own problems. And in the opposite direction, as they learn more that computers are dangerous even in specific areas, that can bleed over into other contexts and make them scared of trying things in other programs and with other devices.
When I see people who aren't willing to try and figure out what a URL bar is or who are scared to move files around or organize a directory or bookmarks, I sometimes wonder what the rest of their computer looks like and if they're channeling anxieties with other programs.
Of course, that's only one aspect of the problem though, it's an issue with multiple causes.
I think this is correct. Turning the steering wheel never randomly creates a bunch of new problems for the user that they don't understand. It works the same way every time over the course of the user's entire life. I've probably made millions of turns of a steering wheel and all it's ever done is turn the wheels.
The "learned helplessness" here is on us, not the users.
I think the big problem here is everyone of the big players “giving up” and trying to obscure and abstract as much as possible rather than make things clear.
Most people understand a phone number +[country] (area) (number).
Basic URL parts like (http/https)://(server)/(address) is not that much more complicated, is it really?
Google and Apple have really set the trend here in making it feel more difficult for users. Things like “unified bar” and hiding the address are just two concrete examples in two decades of “making it easier”.
Yes. http[s]://www.facebook.com/my/profile?token=goes_here&other_params and http[s]://evil.co/facebook.com/my/profile?token=goes_here&other_params are very different things, but naïvely presented the visual weight is not on the important parts.
So yes, URLs are way more complex.
I’d wager most Americans don’t know what our country code is or what country codes are. Just say’n.
Having seen the kind of situations (untrained) drivers get themselves into while looking at a complete loss of how to proceed, I would like to vehemently disagree.
That's why most western countries have something that passes for "training" as an requirement to be allowed to drive.
No such thing with computers.
With this analogy I suppose an omnibar would be like a self-driving car? Or maybe just an automatic transmission?
For me, a better car analogy would be something like the fact that your radio controls can't mess with your brakes. You don't have to worry that if you change your radio station that your car suddenly won't start. This means that you probably don't feel nearly as worried about messing with those controls in an unfamiliar rental car. The entertainment system is never going to brick your car and make it impossible to drive (well, in most cars it can't).
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That's still a kind of tortured analogy though, so I'll dispense with the analogies entirely and just talk technology. When I teach people how to use Git, some of the most important early commands I teach them after the basic data model are:
`git reflog`
`git reset <ref>`
`git rebase -i <ref>` (and importantly, I wire this up to something other than Vim)
I have observed anecdotally that people who have a good grasp of `git reflog` are much more likely to experiment with branching strategies, rebases, and merges, and are much more likely to come up with creative ways to solve their problems. Why? Because they're no longer scared of blowing up their entire repo.
I used to leave those more "complicated" commands out of early conversations with people because I felt like I would be dropping too many concepts on them too quickly, but without that kind of confidence that says "I can undo any Git operation, swap my head to any reference, and reorder, merge and customize any set of commits from any branch", people treated Git more like a set of arcane symbols and they were scared to ever experiment or try to extrapolate to solve their problems, even when their problems could be solved using commands they already knew.
Git could be a lot better about this stuff; the lesson I take is that I want to have very clear designations between dangerous and safe operations, and I want my interfaces to teach people where the undo key is first.
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You can probably think of other Linux tools that demonstrate this issue as well. It took us a long time to get safety locks around `rm -rf /`. In some ways, the point of those safety locks isn't just to help protect the reckless people who do irresponsible things without thinking. It's also to give more confidence to people who are learning basic terminal commands/Bash that they're not going to accidentally mess up a pipe or regex expression and delete their entire hard drive if they try to experiment a little bit.
We can take that even a step further, one of the best things you can do if you're learning Linux is get a good, reliable hard drive clone pushing regularly to a backup. You'll be in a better position to learn how the low-level system works if you know in the back of your head that you can always just blow the entire thing a way and rewind back a few days whenever you want.
As a matter of personal philosophy, I agree - but on the level of "empathy for users" this misses the mark pretty widely.
The 'steering wheel' analogy is not applicable (but funny!) because unlike computers, everyone who drives has been licensed so there's a baseline level of education that isn't there for computing. Also, most people (at least in the US) grew up around cars, so you expect a 20 year old and a 70 year old to grasp what a steering wheel is. But likely the people you are making fun of here did not grow up with computing. They are older folks to whom the computer was presented as a way to solve some specific problem (eg: a series of clicks so I can zoom with the grandkids) rather than a general platform that you perceive it as.
You can still say "well, there's a computer now in your life so you should learn about that" and again personally I agree, but - you gotta admit there are things in your life that you could go deeper on but you simply aren't comfortable or interested in doing so. For example, do you know the anatomy of every muscle in your body? Are you perfectly comfortable with public speaking? Are you able to articulate the nuances of policy difference between two local politicians running for office in your area? These are examples of things that you come in contact with on daily basis, and (if you are like most people) you probably did not go as deep in on as you could (and arguably should). Even if you happen to be good at these specific things you can get the larger point that people don't and can't go "deep" on everything they encounter. It may seem weird to you that to someone that thing is their computer, but those people may know things that you don't, also.
For that matter, the steering wheel the 20 year old is using today is very similar to the steering wheel the 70 year old used 50 years ago. Nothing in computing has been so constant.
That's exactly right, the car industry has done a remarkable job maintaining interface compatibility for over a century despite massive implementation changes.
Someone who knew how to "hit the brakes" on a 1908 Model-T will be able to do it in my 2021 Toyota. Despite the fact that my car has regenerative breaking (and ABS and other things) which means that how the pedal does its thing is totally different.
Even the new additions over the basic interface feel pretty optional. EG, my car has radar cruise control but someone can drive the car for 10 years and not notice that button. If you want to drive my car the same way you drove the Model-T, you pretty much can.
There are three pedals and a throttle pusher on the wheel. The brake is on the right, the middle pedal is reverse. To accelerate, you work a combination of left pedal to select gear, handbrake/clutch, and a pusher for throttle on the steering wheel.
You would need retraining to go from this to a modern car or vice versa.
You got me! I actually knew this but wanted to make my point. Technically my post is correct because I focused on the operation of the brake pedal specifically but it definitely doesn't stand to this level of scrutiny :)
I think we've all had relatives do something and then be unable to "get it back". Task bars deleted, icons deleted, etc.
So they don't try to venture too far out because past experiences make everything seem fragile.
Computers also used to be only for those willing to geek out and geniuses. Now they are used without thinking too much about them.
I just hope nobody would mishear it as "shot". That could be unpleasant.
Heck, there have recently been articles about STEM students that do not know how to work with a basic file directory.
https://www.theverge.com/22684730/students-file-folder-direc...
The younger generation was raised on iPads and iPhones where everything is easy to use and "just works". They've never had to do anything beyond tap the icon for the App they want.
Edit: Was going to talk about that same article about File directories.
And that's unironically a good thing. To poorly paraphrase Alan Kay, you know a certain piece of technology works when it gets out of the way and becomes second nature.
However we're now encountering one of those pesky questions that we never hear about in sci-fi because it's hard to solve and it's not fun for authors to write about: are we setting up future generations for failure by making technology too easy? And it's most likely "yes". I wonder out loud: are children not getting courses on how to use a desktop computer anymore like they used to in the 90s/2000s? It seems like it. Even if they never encounter having to browse a file system again until they graduate, the fact that it's at least introduced to them while their brains are still terrific sponges would be beneficial.
I've never had to do long division after ~6th grade, but given a few minutes of recall, I can get right back into it because of the rote learning I had.
File directories, and the filesystem generally, confuse the hell out of the vast majority of computer users. We nerds forget this stuff because at age 12 we really gave a shit about it and took the time to internalize what it all means, and it's been second nature ever since, but most people haven't had the "a-ha" moment we did about it, so far back we've almost forgotten we needed an "a-ha" moment for something so "simple and obvious".
We get that this over here and that over there "are" the same thing, but that neither "is" the thing it's representing, which may also be represented entirely differently over in this other place. When we search in a file explorer window and it "becomes" something totally different, we get what's happened and that nothing's "gone anywhere". Normal people don't.
Consider the Windows 3.1 interactive mouse tutorial/Windows tutorial. [0] This was designed for an age where both mice and Windows were relatively new and people didn't know how to use them, and it's one of the better designed tutorials out there, I think, allowing the user to interact with the tutorial and instantly see the results of their actions.
However, nowadays if you try to look up a tutorial on how to use a mouse, you're probably not going to find very much. The best I could find was hosted at gcfglobal.org [1], and explained the concepts and how to do things with a mouse, and has relevant interactive parts, but requires knowledge of how to scroll the page (which it does tell you how to do at the top, but there's only so much room there). There was also a set of pages called hosted at pbclibrary.org [2] which goes over the mouse basics and doesn't require scrolling before the concept is introduced, but it's somewhat outdated.
But those two were about it. The rest were mostly non-interactive videos. And in all these cases, discovery is a major problem - most of the time, the only way you're going to be able to get to those in the first place is through someone who already knows how to use a mouse.
We're all assuming that schools are teaching these basics. But what if they're not?
[0] https://www.youtube.com/watch?v=OmFzIllvHzU
[1] https://edu.gcfglobal.org/en/mousetutorial/mouse-tutorial/1/
There was some series of essays recently that I read (linked from HN maybe) that went into some details about the economic differences between search-based desktop computing and "juicy springboard of icons" mobile computing.
Have you ever thought about even just the jargon you need to know to be fluent today? Not even just the important computer systems terms, but the names of tools, all the acronyms, the context of why things are the way they are.. its huge, and its endless. The stuff we think about as basic really never was, and now it gets hidden behind a slick user interface, and you might reasonably get to your third year in a CS program before getting a handle on how everything sort of fits together.
It's a good exercise in patience for me while we go through the steps of describing the differences between searching for things on your computer vs searching for things on the internet, what google is, etc.
They've been using the internet since I was a kid in the 90's.
I'm sure most of us have examples of this in our lives, being the de-facto "computer person" in the family. It is what it is at this point. For whatever reason, if you didn't grow up with computers, it's incredibly difficult to understand them as an adult. Which still applies to huge swaths of the worlds population.
I wonder what things will look in 20 years.
https://www.theverge.com/22684730/students-file-folder-direc...
As things get more and more offloaded to the cloud, local computing is something only developers, engineers, and geeks will properly understand.
Ergo it’s actually bad UX design. Thinking desktop UX if that was an “Amazon app” there would be ONE singular search bar.
To make matters worse, Windows has a search bar in start (usually at the bottom); browser has a search bar (at the top); some websites have their own search bar; file explorer has its own search bar.
You get the point: bad UX design enforced by assumptions made at each layer of the OS/browser/website. Many out of the control of users and developers alike. Nonetheless, it’s overcrowding the UX with redundancy.
Historically speaking, users had an ability to “find stuff” on their system but it was never by an implicit “search bar”; users had to explicitly do something like: file -> find prior to entering search query.
The web browser was the one with the search bar (having one job: entering URLs not search terms) and when websites had a search feature it was typically placed in the middle of site or somewhere else (typically reserved for search terms).
Modern UX can be ridiculous in ways devs put too much emphasis on these “automatic” components. Like the annoying page header that suddenly scrolls with content and takes up 1/3 of the page. Ack! Don’t even get me started.
I assume this is deliberate. Amazon doesn't want you clicking on URLs that don't point to Amazon. A search bar that doesn't do an internet search, but looks like a browser search bar, would seem to fit the bill.
I believe Amazon will fade away, once that bald guy reaches the orbit of Saturn. It's basically just an online shop with low prices - I can't see any USP.
Incidentally, the combined URL-and-search bar (is that still called the "awesomebar"? It's not awesome) in my version of Firefox (93.0, running on Windows 10) doesn't actually let me search, unless I select a search engine. If I search for "red shoes", it tries to take me to "redshoes.com". If I search for "red doctor martens", it says it can't find a site with that name. I have to choose a search engine, even if I only have one search engine configured. I suppose I must have broken something.
I imagine it would be like a car mechanic trying to walk me through changing the oil over the phone. Since it's not in my interests, I just want it to work, I don't have any desire to learn it.
But if you use a computer to access resources and services on the web, you probably do so much more frequently than you change your oil. I'd liken it more to knowing how the turn signals, headlight controls, and wipers work on a car.
You don't need to know how to repair those items or how exactly they operate. But since that familiarity is something inherent to the operation of a car, you should at least know the basics of usage if you plan to do much driving.
Going off on a tangent:
I thought that this would be the case when I switched to changing my own oil -- if I was feeling lazy, I could always have the shop do it. But I found out right away that when the local quick-change place does it, they tighten the drain plug and oil filter to roughly a zillion ft-lbs. So if I pay them to do it, I am making the job way more of a pain in the butt for myself next time I want to do it, because I'll spend half an hour just struggling to remove those.
At some point I just decided it was worth the extra cost to be in and out quickly. And honestly, when you add up the cost of replacement filter and oil, the premium isn't terrible when you add in time saved. I like knowing how to do it, but it's been several years since I bothered.
We moved to a bigger property, have 5 cars. It's easier now to change 2 or 3 at a time.
Really?
I don't believe there exists a task I theoretically could perform if I knew the steps, that I would be unable to do if those steps were being explained to me by an expert. Even if it was gardening or cooking (two areas I have extremely little interest in). In my mind, this very concept doesn't parse.
On the other hand, I do know people like this, and I hate helping others with computers over the phone.
I believe this has nothing to do with one's intelligence or familiarity. More like some kind of general intellectual or emotional "closedness" - an instinctive refusal to do things out of one's comfort zone, even if one is guided step-by-step, and refusing to take those steps causes a huge loss. I have no idea how this comes about, as it's totally alien to me, except that I see it in most people.
Most people can't do those initially no matter how much an expert explains it - until they build up the muscle memory. Cooking and gardening are like that but to a much lesser extent.
Of course typing into a URL bar is nothing like that.
With references to gardening, I meant stuff like e.g. how to correctly replant a flower. I have no first clue how to do it, but I'm confident I could do it successfully if I had a gardener guiding me through the process step by step.
This is amazingly and surprisingly difficult thing to explain over the phone to “normal” (born before computers were prevalent) people.
Basically I got it divided in two groups: those who have used internet for the first time after 18 years old (hardest group. Have to explain in terms of geometrical figures, like lines and rectangles on top of the screen, where in this rectangle is a good place to click and how to drag, and what a successful drag looks like), and the others (those I can explain how to “drag a tab”, because they already know what a tab is).
The address bar is more easy, I refer to it as the place where you type the site where you want to go (but very often people never type addresses, they open google and start from there, always).
This got me into thinking about getting old, more than once. How can I prevent this to myself (being totally confused and out of touch with current technology when I get older).
There, FTFY. Now geroffmylawn.