I'm willing to limit what apps I use and carefully consider what I install. I'm not yet willing to abandon my smartphone.
Choosing the lesser of N evils is a pretty common and often rational choice, in life and in engineering. May be not in this case, and it's good to be unsatisfied, but disregarding the debate just because neither option is great makes no sense.
(Of course, this assumes people bother to switch. In reality, this isn't even true in oligopolist party politics, let alone in oligopolist markets. In practice, there need to be a lot more, smaller options before switching costs are forced down enough to encourage people to switch. In phone markets, this looks like how people switch somewhat easily between different Android device manufacturers for their next phone. If we could get phone Operating Systems working like that, we'd really have something!)