My reply was a deliberately harsh reply to what I perceived as an (undeliberately) harsh/cheap critique of the work presented here.
These researchers spent seven months interacting child patients, some of whom were likely terminally ill, in an effort to make one of the hardest experiences of their lives a little less difficult. They would spend an hour interacting with and playing with the children via the robot. 90% of parents found the experience positive enough to request another visit.
There is plenty of room for valid critique here. Perhaps the kids would have preferred an Xbox. Perhaps the novelty will wear off quickly.
There is less room for critiques like "this feels sad and cold" or knee-jerk reactions about techies trying to solve everything with technology. If you had paused and asked yourself "Who even ran this study?" you would have noticed that the lead author is not even a techie but a doctor! Presumably they have some exposure to the problems these children face.
I was frustrated by your comment because you have allowed a misplaced cynical view to halt any curiosity you might have had about this study. Your cynicism allowed you to immediately dismiss it.
My comment was deliberately harsh. I think you should re-read your comment and imagine how Dr. Gabriel Oland or other members of the team might perceive it.