I don't think it's that simple. There's a lot involved in switch carriers, and it's worth taking the time to cool down from the initial frustration and evaluate your options more objectively.
No it isn't.
Every single company in America needs to operate like Chick-Fil-A. You will never have a bad Chick-Fil-A experience. Ever. I've eaten there for over 25 years. The slightest problem with anything is immediately resolved to your satisfaction.
And why is that? Because there's competition, and because they want to be the best fast food restaurant in the nation.
There's no incentive for any of these companies to do that, because there's not enough competition. I imagine it's a combination of regulation, high start-up costs, and probably other factors of which I'm not aware, but we should definitely have more than three major carriers.
CFA was in hot water because it’s religious founder was donating to charities deemed anti-lgbt. Not because they were assaulting, accosting, or discriminating against LGBT customers. I didn’t see any mention at all of acts of discrimination in the restaurants against anyone LGBT and nothing that would imply their customer service model pays special discriminatory attention towards anyone LGBT.