Now multiply this by several billions.
(Disclaimer: Facebook employee who thinks Facebook and social media is a net positive)
What offsets FB's choices that connected millions of extremists and gave them protected spaces to radicalize each other? [0]
What offsets FB's decision to rush into regions it can't moderate, leading to FB being used as the platform that spreads genocide-inciting misinformation? [1]
Personally I've had to work very hard to keep my parents safe this pandemic, disabusing my parents of dangerous COVID related misinformation that they saw on Facebook. I've had to research some really deranged stuff that they picked up on that platform.
I see a pretty deep debt on the evil side of the ledger, but you're asserting FB is net positive. So what am I missing? Where is the good stuff FB does that offsets all of this harm?
[0] https://web.archive.org/web/20201219115127/http://wsj.com/ar...
[1] https://www.nytimes.com/2018/11/06/technology/myanmar-facebo...
But I’ll leave a short one here to respect your comment.
I believe social media empowers people, it makes my life better, it gives many people a voice where before it only belonged to a few. Those few also incited wars and genocides, and bred rage and mistrust (From NY Times supporting Iraq war to your local news stations to Fox/CNN concentrating on stories that outrage or warm your heart and get you back) from before Facebook existed and do so to this day. All of those nasty effects of social media existed before, they just moved to the most efficient media form.
I support people’s right to communicate and own their opinions, and I accept that giving a voice to everyone will always results in problems small and large. But Facebook does spend a lot of resources trying to make social media better. I’m an insider and swayed, but I think Facebook spends much more resources than TV channels and newspapers trying to address such issues.
The rest is a proper response really depends on a lot of arguments clumped against Facebook, and addressing them depends on the person: - Is the criticism against all social media? - Is it against ranking feed items? - Is it against monetizing through ads? - More rarely, is it against censoring, or because of data policies, or supposed negligence, or more. There’s such so many issues against Facebook, yet almost everyone keeps using the products, and the only countries that ban Facebook are not ones that come of as inspiring to me when you consider their reasons.
Proportional to their extremely greater profit they better be.
"All of those nasty effects of social media existed before, they just moved to the most efficient media form."
Back in the day you could kill a few people with arrows and spears, then you had automatic rifles, now we have nuclear and chemical weapons. We actually try to regulate those...
I don't see the value of giving a platform to dangerous bullshit. People need truth about reality. Giving a platform, or voice, to people who feed bad information to others can cause those others to make suboptimal choices, like rejecting masks or vaccines. How many people have died a miserable death (suffocating because their lungs can no longer absorb any oxygen even at 100% O2) over the past 2 years because of COVID disinformation spread on FB? Based on how many hours I've had to spend on the phone with my parents explaining why things they saw on FB are wrong, there's absolutely no way it's less than 10s of thousands just in the US.
I'm pretty impressed with your ability to just brush aside a genocide caused by FB rushing into a new market with 18 million people with only a few dozen moderators that speak the language. Facebook had been running a social media site for nearly a decade by then; there's no way FB didn't know the minimum ratio of moderators to users needed to keep up with typical moderation workloads. The only explanation consistent with the evidence is that FB just didn't care about avoiding that genocide and mass displacement. And based on your reaction to it, I assume the FB culture still isn't concerned about the boring details of being responsible and ethical.
I'm not trying to shame you, I don't think shame works at changing people's behavior, but I do think being caviler about massive harms like genocide and COVID disinformation is a major red flag, and I think you should take a hard look at your values and grapple with the possiblity that working for a company that kills hundreds of thousands through (best case scenario) gross negligence may be indefensible.
As far as I can tell, Facebook's innovation is it's great at identifying people susceptible to extremist conspiracies and at connecting them. Per Facebook's own research: """Even before the teams’ 2017 creation, Facebook researchers had found signs of trouble. A 2016 presentation that names as author a Facebook researcher and sociologist, Monica Lee, found extremist content thriving in more than one-third of large German political groups on the platform. Swamped with racist, conspiracy-minded and pro-Russian content, the groups were disproportionately influenced by a subset of hyperactive users, the presentation notes. Most of them were private or secret.
The high number of extremist groups was concerning, the presentation says. Worse was Facebook’s realization that its algorithms were responsible for their growth.The 2016 presentation states that “64% of all extremist group joins are due to our recommendation tools” and that most of the activity came from the platform’s “Groups You Should Join” and “Discover” algorithms: “Our recommendation systems grow the problem.”"" [0].
There were QAnon groups with millions of members. Facebook created these echo chambers and then ushered people in. And the only thing you can think of is they allowed you to communicate with your mother and share images?
[0] https://web.archive.org/web/20201219115127/http://wsj.com/ar...