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If the only way they know how to make their document into a PDF is an online converter and they need the document as PDF them that's what they're going to do. It really doesn't help that exporting documents as a PDF was an arcane process for a long time.

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press print document, select pdf, confirm - done! arcane?

For a lot of people? Yes, this is not intuitive. If a user wants to "save a file" then why do they have to press the "print" button and select a "printer" that's not actually a printer?

Saving/exporting as a PDF should be something you select in the same menu as saving a file normally. Or at least something very close an obvious.

Also, back when a lot of people first used computers the option to print as pdf might not have been available for them.

How quickly we forget the dark days before PDF print drivers.

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