There are still not any knowledge base tools that can keep up with Confluence. For Jira the competition is slowly catching up but there are still a large gap for big organizations. That's why they are still here, their product is still superior to the competition.
Atlassian get a lot of criticism, that's not always justified
For my part, I've spent enough time using both Atlassian products and competitors to find something to hate in all of them. Familiarity breeds contempt.
That said, I can't think of a single feature Atlassian released in the past several years that made the experience of using Jira or Confluence substantially better. (I could at least say markdown support if that was ever ported to Jira Data Center.)
The argument for software subscriptions is that it funds continuous improvement, but most of the top complaints from 2011 are just as relevant in 2021.
No. It's because their products are sticky in nature. The tools are used to hold the current state and historic knowledge of the organisation, and even the thought of replacing one of them gives IT manager types the shakes.
Yeah, I think that perception used to be pretty hardcore years ago.
I eventually realised that so many, many companies use this software as a backbone to their company and operations. And for the majority of those, the companies like it. So much so that instead of migrating to a competitor, they move to the new cloud offering.
* Selecting a language on one code block changes the languages for other code blocks on the same page, sometimes. (I've not figured out the exact conditions on this one yet.)
* Whitespace is not preserved / rendered the same as the editor; we have several Confluence pages with YAML where the rendered version won't parse, but it looks fine in the editor.
Give me Markdown in git any day.
Ordinary text blah blah {{interspersed code snippet}} some more ordinary blah blah text
working, or haven't you tried it?
Always annoys the heck outta me when I forget to switch back before submitting my comment. It remembers, and gives me the same tab next time I start to comment on any ticket.