They are sketchy. I had to use them in 2011 because a club I was in decided to use them for their website. Their web portal was designed to make using your products as difficult as possible, and buying new products as easy as possible. The interface changed frequently, always in favor of making it easy to buy new products from them.

They have been well marketed for years. If someone wants a website, they think goDaddy. Most people cannot deal with the concept of domain name registrars and http servers. They want a one stop shop, pay several dollars to a year, have a web site, and then forget about the whole thing.